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Fix for UniDoc & ViewStation Client Install (Version 11)

FYI, a problem with the installer was discovered after the release of UniCam Version 11 that has occurred with some customers, but not all.

Fortunately there is an easy work around. Some customers reported getting a fatal error message when upgrading existing UniDoc and ViewStation client PCs and the installation aborts. This issue does not occur with UniCam clients installs. The work around is to:

  • Browse to the “C:\Users\Public\Documents\UniCam” folder on the client PC you are installing and rename the “UniDocfx.ini” and/or the “ViewStationFX.ini” file(s), adding a “.org” (or similar) extension to the end of the filename.
  • Then run the installer again running the “Repair” option
  • After installation completes, you can delete the newly created default “.ini” files that the installer creates and restore the old ones by removing the “.org” from the end of the filename.

That’s it! If you have any questions, please don’t hesitate to contact our support team at support@acuityelectronics.com, or fill out the online support request form.

Thanks for reading.

-Jim

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