TECHNICAL SUPPORT
Here, When You Need Us.
ACUITY KNOWS SUPPORT
At Acuity, support is job one! Our customers depend on our performance, and we fully accept the responsibility that comes with that. Our support team of experienced engineers is here for your peace of mind, no matter what the issue. No effort is ever spared to ensure your mission-critical operations run smoothly. The experience our team has with our customers is also a primary driver of feedback for product development. With each new case, we continue to explore procedures and approaches to drive product evolution, add functionality to all of our solutions, and increase the value of our customers.
How to Reach Us
Fill out our handy support contact form. We aim to address all issues within 1 hour (during business hours).
GIVE US A CALL
(855) 642-2848 (855-64ACUITY)
Select option 2 for Technical Support
For helpful tips and tricks. Navigate by category or tags.
SUPPORT FAQ
Not seeing what you need? Give us a call at 855-64ACUITY.
Having trouble bringing your Cadence.BRD file into UniCam or Test Expert? Learn how to convert the file to ASCII in this how-to.
Installing UniCam FX for the first time? Learn how to set up your license on the server with step-by-step instructions.
If you’ve had a server crash or recently added features to your license, you will need to replace your license file on the server. Learn how in this post!
If you need help interpreting the error messages on your Test Expert Nail Status Report, be sure to download our handy guide for reference!